CORONAVIRUS (COVID-19) INFORMATION
The ongoing spread of novel coronavirus (COVID-19) may be impacting your travel plans and we're here to help.
As countries reopen borders and travel restrictions ease, guidance may change frequently. We encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or with local government authorities for more information about the impact to your destination.
In response, we've adjusted our cancellation policies to cover COVID-19 related cancellations and to support our community, so travelers can book with confidence.
If you’d like to change your plans, our customer service team is available 24/7. Whether you’re on a trip right now, you’re planning one in the near or distant future, or you need to cancel a booking, we are here to help. Viator's cancellation policy or standard bookings can be found here.
Currently, for COVID-19 impacted bookings with travel dates on or after July 1, 2020, we will only offer full refunds for bookings with an "All Sales Final' or other non-standard cancellation policy if the booking was made on or before May 4, 2020. For such bookings made after May 4, 2020, the cancellation policy as stated at the time of booking will apply.
If your booking was made on or before May 4, 2020, to cancel your booking, follow these instructions.
If you have a booking made through Viator that isn’t covered in the policy above but which has been impacted by COVID-19, you may still be eligible to change or cancel your booking if:
As countries reopen borders and travel restrictions ease, guidance may change frequently. We encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or with local government authorities for more information about the impact to your destination.
In response, we've adjusted our cancellation policies to cover COVID-19 related cancellations and to support our community, so travelers can book with confidence.
If you’d like to change your plans, our customer service team is available 24/7. Whether you’re on a trip right now, you’re planning one in the near or distant future, or you need to cancel a booking, we are here to help. Viator's cancellation policy or standard bookings can be found here.
Currently, for COVID-19 impacted bookings with travel dates on or after July 1, 2020, we will only offer full refunds for bookings with an "All Sales Final' or other non-standard cancellation policy if the booking was made on or before May 4, 2020. For such bookings made after May 4, 2020, the cancellation policy as stated at the time of booking will apply.
If your booking was made on or before May 4, 2020, to cancel your booking, follow these instructions.
If you have a booking made through Viator that isn’t covered in the policy above but which has been impacted by COVID-19, you may still be eligible to change or cancel your booking if:
- You are impacted by the travel and/or disease control restrictions implemented by your local authorities or the authorities in your destination of travel.
- You are a medical professional and must perform duties in connection with the COVID-19 outbreak.
- You have been diagnosed or are suspected of being infected with COVID-19 by health authorities.
